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  • How / where do I report a problem?

    The CHEMS Community Server is our main method of CHEMSPRO communication. You can review posts from other users and post your own questions and comments about the system. Normally questions about CHEMSPRO should be posted in the CHEMSPRO Support Forum.

    When reporting a problem it’s important to include pertinent information. Keep in mind support staff needs enough information to understand and repeat the problem you are seeing. Post a brief description of the problem and any error messages you received on the CHEMS Community Server. Your post should include not only what you think isn’t working but also, your proposed solution. What do you think CHEMSPRO should be doing that it’s not?

    In addition to the CS post describing the problem -

    Reporting Issues
    Use the Email button on the CHEMSPRO report preview screen to send a PDF of the report via email to CHEMS support (chems@dot.wi.gov). Sending the PDF this way includes all of the report options you chose when running the report.

    Importing Issues
    Send the transaction file (for example ‘data.txt’ or ‘transact.pv’) you are trying to import via Email to CHEMS Support (chems@dot.wi.gov). I will try the import from my desk and be able to repeat and resolve the problem you are seeing.

    Data Entry Issues
    Include the steps to repeat the problem and what you’re your screen looks like at each step. Send a screen shot(s) to CHEMS Support (chems@dot.wi.gov) if it helps to describe the problem.
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    Latest Articles

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    • When can I use CHEMSPRO?
      Jon Gray
      CHEMSPRO is generally available 24/7 365 days a year but there are some times you need to be aware of and possibly avoid.

      8AM-4PM Mon-Fri Supported Hours of Operation CHEMS and DOT staff available to resolve any issues.
      ...
      12-21-2015, 12:07 PM
    • What should I do if I can’t log into CHEMSPRO?
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      Check your Internet connection
      Try a website like Google: http://www.google.com
      If this fails it’s likely your own internet connection

      Try the DOT’s website: http://www.dot.state.wi.us
      If Google works and the DOT doesn’t it’s likely a DOT internet issue


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      12-21-2015, 12:02 PM
    • How / where do I report a problem?
      Jon Gray
      The CHEMS Community Server is our main method of CHEMSPRO communication. You can review posts from other users and post your own questions and comments about the system. Normally questions about CHEMSPRO should be posted in the CHEMSPRO Support Forum.

      When reporting a problem it’s important to include pertinent information. Keep in mind support staff needs enough information to understand and repeat the problem you are seeing. Post a brief description of the problem and any error...
      12-21-2015, 12:01 PM
    • How safe is my data?
      Jon Gray
      Your data is very safe. As a result of ‘9/11’ the State created a redundant data center at a remote location. When you hit ‘F9’ to save your data the information is written to both data centers simultaneously. Even if one data center is completely destroyed there won’t be any data loss. To date, after many years of operation, there hasn’t been any loss of Oracle data for anyone at the DOT related to a hardware failure.

      Please keep in mind your county should have its own...
      12-21-2015, 11:47 AM
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