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  • What should I do if I can’t log into CHEMSPRO?

    What should I do if I can’t log into CHEMSPRO?

    Check your Internet connection
    Try a website like Google: http://www.google.com
    If this fails it’s likely your own internet connection

    Try the DOT’s website: http://www.dot.state.wi.us
    If Google works and the DOT doesn’t it’s likely a DOT internet issue


    Verify you are running the latest version
    Look in the CHEMS Community Server Software folder for the latest software. If you think your software may be outdated just install the latest version...
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  • When can I use CHEMSPRO?

    When can I use CHEMSPRO?

    CHEMSPRO is generally available 24/7 365 days a year but there are some times you need to be aware of and possibly avoid.

    8AM-4PM Mon-Fri Supported Hours of Operation CHEMS and DOT staff available to resolve any issues.
    ...
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  • Which Server should I choose when I login?

    Which Server should I choose when I login?

    There are 5 server choices in CHEMSPRO available on the login screen. The server you should normally log into will come up automatically after enter your user ID. If there is a problem with either of the production servers you can log into the ‘other’ production server to continue working. The Prod #1 and Prod #2 servers are identical. The goal is to balance the traffic and load between the two Prod servers for normal operations and manually ‘fail-over’ to the other production server if...
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  • What are some of the common error messages?

    What are some of the common error messages?

    If your Internet connection is OK and you see any of the following error messages it’s likely an issue at the DOT. Please check the CHEMS Community Server for any additional information and/or report the problem you are having ASAP if no one else has.

    ‘Internal Server Error 500’
    The CHEMSPRO application servers are offline. The DOT’s Internet connection may have been interrupted. The application servers will need to be reset to begin communicating properly again. Please...
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  • How / where do I report a problem?

    How / where do I report a problem?

    The CHEMS Community Server is our main method of CHEMSPRO communication. You can review posts from other users and post your own questions and comments about the system. Normally questions about CHEMSPRO should be posted in the CHEMSPRO Support Forum.

    When reporting a problem it’s important to include pertinent information. Keep in mind support staff needs enough information to understand and repeat the problem you are seeing. Post a brief description of the problem and any error...
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  • How safe is my data?

    How safe is my data?

    Your data is very safe. As a result of ‘9/11’ the State created a redundant data center at a remote location. When you hit ‘F9’ to save your data the information is written to both data centers simultaneously. Even if one data center is completely destroyed there won’t be any data loss. To date, after many years of operation, there hasn’t been any loss of Oracle data for anyone at the DOT related to a hardware failure.

    Please keep in mind your county should have its own...
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  • What are the CHEMSPRO system requirements?

    What are the CHEMSPRO system requirements?

    CHEMSPRO is a Windows 32bit application with no special requirements. A typical computer found in an office environment running a supported version of Windows will work quite well. As always, a faster computer will run everything faster including CHEMSPRO .

    You should have:
    • An up to date Windows capable computer
    • Windows 7,8 or 10 32bit or 64bit.
    • Windows recommended amount of memory (usually 4GB+)
    • Minimum screen resolution 800x600, recommended 1024x768 or higher
    • Windows supported
    ...
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